If you have not received your order, we understand your concern. Here are a few steps you can take:
- Check the tracking information: Use the tracking number provided in the shipping confirmation email or on the order status page (log in here) to track the progress of your order. This will give you the most up-to-date information on its whereabouts.
- Verify the delivery address: Ensure that the address you provided during checkout is correct. Sometimes, incorrect addresses can lead to delivery issues. If you suspect an error, please contact our customer support team to rectify the situation.
- Check with family and neighbors: Inquire with your family members or neighbors to see if they received the package on your behalf. Occasionally, packages may be accepted by someone else at your address.
- Contact the shipping carrier: If the tracking information shows that the package was delivered, but you haven't received it, reach out to the shipping carrier directly. They will be able to provide more details about the delivery and help resolve any issues.
- Reach out to our support team: If you have followed the above steps and still haven't received your order, please contact our customer support team (support@lingsmoment.com). We will investigate the matter and work towards a resolution.
We apologize for any inconvenience caused and appreciate your patience. Our goal is to ensure that you receive your order in a timely manner, and we'll do our best to assist you throughout the process.